Returns and Exchange
We want you to shop with confidence. If a product doesn’t meet your expectations, we offer a 30-day return policy from the date of delivery. Here’s how our return and exchange process works:
Hassle-Free Returns & Exchanges
If you’re not satisfied with your purchase or if your item arrives damaged, you can initiate a return or exchange within 30 days by contacting us at northernhidecanada@gmail.com
How to Request a Return or Exchange:
- Contact Us at northernhidecanada@gmail.com with your order details.
- Share Clear Photos of the defect or damage for our team to review.
- We will analyze the issue and guide you on the next steps for a return or exchange.
Product Condition Requirements
To qualify for a return or exchange, please ensure that:
✅ The item is unworn and unused
✅ All original tags are still attached
❌ Items showing signs of wear or damage caused by the customer will not be eligible for a refund or exchange.
Reporting Damages or Defects
If your order arrives damaged due to shipping, please report the issue within 24 hours of delivery. We may not be able to process claims reported after this time frame.
Custom Orders Policy
We take pride in creating customized leather pieces tailored to your needs. However, custom orders are non-refundable and non-returnable once production begins.
Need Assistance?
For any queries regarding returns or exchanges, feel free to reach out—we’re here to help!
📧 Contact us at: northernhidecanada@gmail.com